All orders from DOORS NYC will be shipped within 3 – 5 business days, pending credit card verification, unless specified otherwise in the description of the particular product ordered. You will receive an email confirming the receipt of your order and a subsequent email when your order has been shipped. If you do not receive either of these emails, please contact us at customercare@doors.nyc 


Unfortunately, we are unable to offer shipping outside of the US at this time. We are working on setting this up and hope to be able to ship to you in the near future. Please get in touch with us if you are an international customer at customercare@doors.nyc 


We make exchanging and returning easy. Try your purchase on in the comfort of your own home and simply let us know if you’d like a different size or a refund.

To initiate an exchange or return, you have 14 days from receiving your order to:

  • Contact us at customercare@doors.nyc providing your order number (you must contact us no later than 14 days after the receipt of your order)
  • You will then receive return label from us
  • Re-pack your order, attach the return label, and send your purchase back to us:

    DOORS, 426 West Broadway, ground floor north retail, New York, NY 10012.

All items must be returned in a new and unused state, in perfect condition, with all protective materials in place and the DOORS NYC and designer tags attached (if applicable). This includes all packaging, accessories, authenticity cards, and dust bags. To qualify for a return and refund, briefs, swimsuits, and bikini bottoms must be tried on over underwear and must not have the protective adhesive strip removed. Returns that do not meet our policy will be sent back to you.

If you would like to exchange an item, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual return policy.


Please note that jewelry, art, beauty, and fragrance are final sale and cannot be returned. Also, products marked as FINAL SALE are not eligible for returns or exchanges.


Please note that refunds can take up to 10 working days to appear on your account after DOORS NYC receives the returned item due to varying processing times between payment card providers.